Client Care Coordinator – CCBHC

Summary of Position: In keeping with PBHG’s overarching goal of meeting or exceeding client expectations, the Client Care Coordinator (CCC) facilitates the delivery of high quality, integrated, and seamless service delivery to new Outpatient clients.  Acting proactively, the CCC ensures that all of Preferred Behavioral Health’s applicable resources are mobilized to welcome and serve new clients, outreaches to those clients, and makes certain that any barriers preventing or hindering their treatment and engagement are addressed.

Primary Responsibilities:

  • Cordially and professionally greets clients.
  • Provides advocacy, information, and referral services to clients and families.
  • Serves as liaison and initial communication link between clients and their respective programs.
  • Responds to client’s questions and complaints in an accurate, timely, and courteous manner.
  • Facilitates coordination of service provision.
  • Ensures clients are linked to appropriate care modalities and treatment.
  • Processes and resolves missed appointment issues with clients.
  • Proactively addresses barriers and challenges to treatment with clients, including transportation, childcare, scheduling conflicts, and issues with insurance carriers.
  • Ensures that pertinent information is appropriately routed, in a timely manner.
  • Maintains strict confidentiality, and respects the privacy and rights of clients.
  • Assists Psychiatrists and Advanced Nurse Practitioners with medication authorizations for clients.
  • Adheres to any applicable rules, regulations, and laws, including those promulgated by any relevant funding sources or regulatory bodies.
  • Completes required forms, reports, charting, and related items in a timely and accurate manner.
  • Completes any required training in a timely manner.
  • Attends team and other designated meetings.
  • Shares perceptions and ideas for service delivery enhancements and quality improvement with CCBHC Leadership.
  • Ensures that insurance/payer authorizations and related financial forms for new clients are completed and accurate.
  • Provides program information and education about PBHG’s services and community resources to clients in an accurate, timely, and courteous manner.

Qualifications: Bachelor’s Degree in the human services field, such as Social Work, Psychology, Counseling or a related discipline, and one (1) year of experience providing behavioral health services in a community setting. 

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