Front Desk Receptionist – Evenings

Provide receptionist support for the direct care teams at 700 Airport Road, Lakewood. One year of medical office or healthcare customer service/clerical experience preferred. This is a part time position. High School diploma/GED required.

Specific Responsibilities:

  • Courteously greets consumers and visitors, determines their needs and directs them accordingly
  • Maintains appropriate boundaries and patience when dealing with persons served and staff
  • Maintains a professional-appearing workspace that promotes efficiency
  • Assists consumers with concern and empathy, respects their confidentiality and privacy and communicates with them in a courteous and respectful manner
  • Consistently works in a positive and cooperative manner with fellow Team Members
  • Manages/oversees the waiting room area
  • Ensures completion of paperwork by consumers
  • Manages sign-in and security procedure for visitors
  • Backs up switchboard when necessary
  • Calls taxi cabs for consumer transportation, when needed
  • Confirms doctors’ appointments for next day
  • Reconciles payments received and locks deposit in safe
  • Types and sends “failed appointment” letters
  • Files doctors’ consumers’ charts

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