Employee Assistance Program
Employee Assistance Program in New Jersey
When an employee is struggling — with anxiety, a divorce, a parent who suddenly needs care, a debt they can’t see past — it shows up at work long before anyone asks for help. An Employee Assistance Program is how you make help easy to reach before that happens.
Preferred Behavioral Health Group is a New Jersey behavioral health organization, and our Employee Assistance Program is built the way we build clinical care: a real clinician answers, confidentially, 24 hours a day, 365 days a year. Your employees and the people who live in their households get counseling, work-life support, legal and financial guidance, and a mental health app — at no cost to them. You get a program managed by a named person you can call, not a ticket queue.
What Is an Employee Assistance Program?
An EAP is an employer-sponsored benefit that gives employees confidential, no-cost access to short-term counseling and practical life support. The employer pays for the program; the employee uses it privately. You never learn who called.
A well-run EAP does three things at once.
What's Included
Confidential Counseling
Short-term, solution-focused counseling in a 3-, 6-, or 8-session model per issue, per employee, per year, depending on the plan you choose. Sessions can be in person, by phone, or by video..
24/7 in-the-Moment Support
A master’s-level clinician answers, any hour of any day. Not a call router — an actual clinician who can do a single-session consultation, crisis intervention, assessment, and referral on the spot. Coverage is unlimited and continuous.
A Mental Health Application
Balancy gives employees phone, video, instant message, and text access to a clinician, plus a provider locator, appointment scheduling, and self-assessments — in 17+ languages, 24/7.
Work-life and Concierge Support
Research and referral for child care, elder and adult care, and daily-living needs — day care and camps, assisted living and home health, tutors, movers, pet care, travel.
Legal and Financial Help
A nationwide attorney network with free telephone advice, a free half-hour local consultation, and a 25% fee discount on retained work. Financial consultants for budgeting, debt, first-home purchases, student loans, and foreclosure prevention. Identity theft support.
Coached Program
Aware, a research-based mindfulness program of six weekly telephonic sessions led by a live coach, with outcome assessments. Life coaching, delivered one-on-one by a live coach in a six-session model, for career development, work-life balance, and managing transitions.
Self-guided CBT
In My Hands, a case-manager-assisted computerized CBT program — seven online sessions with six months of access, for mild to moderate anxiety, stress, and depression.
Manager and HR support
Manager Assist gives supervisors telephone consultation on attendance, performance, conflict, substance use, and morale, plus guidance on formal and informal referrals. HR and management consultation is unlimited.
A Member Website
English and Spanish, with 8,000+ articles, monthly webinars, on-demand seminars, self-assessments, 40 financial calculators, 100+ legal forms, a savings center, and live chat with a person.
And it Covers the Household
Spouses, partners, and dependents living in the home use the same benefit.
Who We Serve
Municipalities and Government
We have worked with New Jersey counties, townships, and municipal employers for decades — including public safety and other roles where the pressure is constant and the stigma around asking for help is highest.
Small Businesses
A small team feels behavioral health problems more sharply than a large one; one person out is a visible gap. We built a straightforward small-business option so a 20-person company can offer the same program a 2,000-person company does.
Non-Profits and Private Employers of Every Size
From a single location to a statewide or nationwide workforce — if your employees are spread across state lines, they are covered.
Local Attention, National Reach
Most employers end up choosing between two imperfect options. A national EAP has the platform — the app, the nationwide provider network, the 24/7 clinical line — but you’re an account number, and nobody in the building knows your organization. A local counseling practice knows you, but can’t offer the breadth or the round-the-clock coverage.
PBHG is both. We deliver a national-scale platform — nationwide provider network, 24/7 master’s-level clinical line, multilingual app, full work-life and legal/financial services — and the account is run by a New Jersey team you can reach directly. Your dedicated account manager is one person with a phone number, not a support address.
Programs & Services
EAP for Small Business
the full program, structured for teams of 25 and under.
DOT / SAP Evaluations
Return-to-duty evaluations for CDL and safety-sensitive employees, with a credentialed Substance Abuse Professional on staff.
Critical Incident Stress Debriefing
On-site response for workplace crises.
Supervisory Referrals and Orientations
employee and supervisor orientations, launch and promotional materials, and annual confidential utilization reporting.
Getting Started
- Tell us your headcount and what you're trying to solve, and we'll put together a program and a quote. Implementation includes a launch campaign, flyers, electronic brochures, and orientation sessions so your employees actually know the benefit exists — the most common reason an EAP underperforms.
Frequently Asked Questions
Yes. Use of the program is confidential and protected. Employers receive an annual utilization report with aggregate numbers only — never names, and never the reason someone called.
EAP pricing is normally quoted per employee, per month, and depends on your headcount and which session model you choose. Contact us for current rates for your organization.
Employees and the members of their household — spouses, partners, and dependents living in the home.
Immediately, by phone. A master’s-level clinician is available 24 hours a day for in-the-moment counseling, and can schedule ongoing sessions from that first call.
Yes. We have a credentialed Substance Abuse Professional on staff for DOT return-to-duty evaluations. Call 800.542.0184, option 3, to arrange an evaluation.