An Employee Assistance Program, or EAP, is a set of professional services designed to improve and/or maintain the productivity and healthy functioning of employees in the workplace. It also addresses an organization’s particular business needs, utilizing special knowledge and expertise about human behavior, mental health and workplace patterns. When issues such as stress, mood problems, substance abuse, conflict and workplace violence affect performance, an EAP can be invaluable. It is a program designed to assist employees when they are having difficulties, whether personal or job-related, by providing easily accessible and confidential counseling and solutions. An EAP benefits the employer by providing training, consultation regarding problem employees and mediation, if needed. This helps to reduce absenteeism, turnover and healthcare costs over time. An effective EAP improves an organization’s productivity, supervisory effectiveness and overall work environment.
Preferred Behavioral Health Group offers a full-service EAP with a variety of options tailored to specific companies or organizations. We have been providing EAP services in New Jersey for over 25 years. We employ licensed professional clinicians with diverse specialties who are available to provide assessment, short-term problem solving and referrals to long-term providers or other resources in the community. Self-referral visits by employees are entirely confidential and are not reported to the employer. However, when management feels the need to make a more formal referral of an employee to the EAP for work performance concerns, the employee must sign a partial confidentiality release; attendance, level of cooperation, progress and any recommendations the EAP makes are reviewed with the manager.
For more information, call us at 1-800-542-0184.
Preferred Behavioral Health Group can provide the following comprehensive EAP services depending upon your specific needs:
- Management/Supervisor Orientation and Employee Orientation for new EAP participants.
- Management/Supervisory consultations detailing how to deal with or refer a problem employee, as well as follow-up consultations after a Supervisory Referral.
- Experienced, licensed and credentialed clinicians with a variety of clinical specialties to address employees’ needs.
- A focus on customer service, which ensures employees are treated with the utmost respect and professionalism.
- An affiliation with Preferred Behavioral Health of New Jersey, ensuring the professional expertise and resources to support appropriate referrals (including Substance Abuse Services, Psychiatric Evaluations or Outpatient Treatment) when EAP services are completed.
- Professional evaluation and consultation for employees (and family members, if included in the plan), to assess and determine appropriate intervention.
- Brief Therapy/Problem-Solving, when appropriate:
- Employees are offered an appointment within 72 hours of calling, or within 24 hours in the case of an emergency.
- A 1-800 phone number with 24/7 access.
- Referral to other treatment professionals, levels of care and/or wellness and educational resources, as needed and determined by the evaluation.
- Substance Abuse Professional (SAP) evaluations for those employees with positive drug/alcohol screens who have a CDL and come under DOT regulations or safety-sensitive criteria.
- Critical Incident Response (CIR) or Crisis Intervention in emergency situations by trained and credentialed staff with experience in disaster crisis counseling.
- Mediation/Conflict Resolution consultations between employees or employee and supervisor.
- Effective Case Management and follow-up when needed with employees referred for further treatment.
- Coaching for those employees who have received an assessment and have a plan of action for improvement.
- Employee Functional Assessments to evaluate managerial qualities and leadership skills, strengths and weaknesses, along with summary reports to the employer, including any recommendations.
- Training Seminars for managers and employees on appropriate topics (typically four per year, or as requested).
- Policy and Procedure Development.
- Utilization reports, quarterly and year-end.
- Employee awareness handouts, cards, posters and payroll inserts.
- Three comfortable, convenient locations with both day and evening hours.
For more information, call us at 1-800-542-0184.